Terms of service
By using OrchardHQ you agree to the terms on this page. They're written to be readable — anything that genuinely matters to you is in the short version below.
Effective from 20 May 2026. Last updated 20 May 2026.
OrchardHQ ("we", "us", "the service") is operated as an Irish sole trader, based in the west of Ireland. Mail hello@orchardhq.app for anything in these terms.
You must be 16 or older to register. By creating an account you confirm you are. If you're using the service on behalf of an organisation (a co-op, a research project, a farm business) you confirm you have authority to bind that organisation to these terms.
One person, one account. Don't share credentials. If you want colleagues to access the same orchards, ask us about organisation membership.
Sign-in goes through Google. You're responsible for keeping your Google account secure — if it's compromised, the OrchardHQ account tied to it is too. We never see your Google password.
Keep your account information current. We use your registered email to contact you about your account; if it bounces we may suspend the account.
Tree records, photos, observations, voice notes, plans — all of it is yours. Owning the data means you decide who sees it and what happens to it.
By using the service, you grant us a limited licence to host, store, transmit, transcribe (where you opt in to voice transcription), and display your content — only to the extent needed to provide the service to you. We don't licence your content to anyone else, don't sell it, don't train models on it, don't use it for advertising.
You're responsible for what you put in. Don't upload anything that infringes someone else's rights, breaks the law, or that you don't have permission to share (e.g. photos of someone else's land where consent matters).
Things you agree not to do:
We may suspend or close accounts that breach these rules, at our discretion. We'll usually warn first; we'll act without warning if a breach is causing immediate harm.
OrchardHQ is a small operation. We aim to keep the service running 24/7 and ship fixes quickly, but we don't currently offer a service-level agreement, an uptime guarantee, or a fixed support window. Planned maintenance is rare; when it happens we try to announce it on the site or in-app first.
We may add, change, or remove features as the product evolves. Material changes that remove or restrict something you depend on will be flagged at least 30 days in advance where practical.
OrchardHQ is currently free to use during early development. When paid plans launch, you'll be notified at least 30 days before any account of yours is asked to pay. Existing data, features, and exports will remain available throughout the transition.
Paid plans, when introduced, will be billed via a third-party merchant of record. The merchant of record handles VAT and consumer-rights compliance across jurisdictions. Their separate terms will apply to the payment transaction; everything covered here continues to apply to the service itself.
You can leave any time. Export your data from the Export menu (GeoJSON, KML, CSV) then mail hello@orchardhq.app to request account deletion. We'll confirm within 30 days and purge backups within 30 days after that.
We can suspend or end access if you breach these terms, if we're legally required to, or if we decide to discontinue the service. If we discontinue the service we'll give at least 60 days notice and keep export working until the end. We won't close an account in good standing without notice.
The service is provided as is, without warranties of any kind beyond those required by Irish or EU law. We don't warrant the service will be uninterrupted, error-free, secure against every threat, or that the recommendations the app generates (pollination scores, disease diagnoses, follow-up suggestions, AI-generated content) will be accurate or suitable for any particular orchard. The grower's judgement remains the authority.
Where the law allows us to limit liability, our aggregate liability to you for any claim arising from your use of the service is limited to the greater of (a) the amount you've paid us in the twelve months before the claim, or (b) one hundred euro. We don't limit liability for death, personal injury caused by negligence, or fraud — these statutory protections always apply.
We're not liable for indirect or consequential losses (lost crops, lost revenue, lost opportunity) arising from your use of the service.
OrchardHQ is built on top of open-source software, and reuses open-source variety reference data acknowledged on the credits page. Each component retains its own licence; nothing on this page overrides them.
These terms are governed by the laws of Ireland. Disputes that can't be resolved by talking go to the Irish courts. If you're a consumer in another EU member state, your local consumer-protection laws may give you additional rights — those rights continue to apply alongside this clause.
We'll update this page when anything material changes — pricing, liability, what's allowed, who you can complain to. Material changes are notified to your registered email at least 30 days before they take effect. Continued use after the effective date counts as acceptance; if you don't accept, you can close the account.
Editorial changes (typo fixes, clarifications that don't shift the substance) don't get a notification.